Privacy policy

Mabel Brempong LLC (the “Site”, “Company”, “we” , “our”, or “us”), recognises and respects the importance of protecting your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from www.mabelbrempong.com (the "Site") or otherwise communicate with us (collectively, the "Services"). 

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. By continuing to use our Site after we have updated this Privacy Policy you also represent your agreement and acceptance to the updated version. If you do not agree to this Privacy Policy, please refrain from further use or access of any of the Services. 

CHANGES TO THIS PRIVACY POLICY

This Privacy Policy was last updated on April 16, 2024.

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, and update the "Last updated" date identified above. You are responsible for ensuring that you periodically visit our Site and this Privacy Policy page to check for any updates. 

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others. 

WHAT PERSONAL INFORMATION WE COLLECT

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. 

The following sections describe the categories and specific types of personal information we collect.

INFORMATION WE COLLECT DIRECTLY FROM YOU

 Information that you directly submit to us through our Services may include: 

  • Basic contact details including your name, address, phone number, and email. 
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, security questions. 
  • Shopping information including the items you view, put in your cart or add to your wishlist. 
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Site.
  • These could also include information you give us about someone else, for example, if you choose to ship a product to a friend or relative.
  • Mabel Brempong strives to limit the amount of Personal information we collect and store to that only necessary to deliver the relevant goods and services.
  • Information collected on or through our Site may also include: 
  • Records and copies of your correspondence (including email addresses), if you contact us or provide any comments to us in connection with orders you place through our Site, or enter search terms on our Site;
    • Details of transactions you carry out through our Site and of the fulfilment of any orders you place through our Site. You may be required to provide financial information before placing an order through our Site such as your credit card information, billing address etc.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features. 

INFORMATION WE COLLECT THROUGH COOKIES

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies''). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

INFORMATION WE OBTAIN FROM THIRD PARTIES

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as companies who support our Site and Services, such as Shopify.

  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, and billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies. 

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links. 

HOW WE USE YOUR PERSONAL INFORMATION

We note that Mabel Brempong does not now, nor will it in the future knowingly sell, lease, or rent its customers information to any third parties. This section outlines how we use, and share the information you provide to us, including personal information:

  • Providing Products and Services: We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchange for other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
  • Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services we think you might like. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. 
  • Security and Fraud Prevention: We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
  • Communicating with you: We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
  • Research and Improvement: To conduct research and data analysis to improve our website, products, and services. For account maintenance, customer service, contests, promotions, ensuring website security, and conducting internal studies.
  • Corporate Practices and Legal Compliance: With our affiliates or within our corporate group for business operations and strategy alignment. In connection with business transactions like mergers or bankruptcy, to fulfill legal obligations, respond to legal requests, enforce service terms, and protect the rights of our services, users, and others

OUR COOKIES POLICY

Cookies are small text files that are saved to your computer or device by our Site or third party sites that enable certain features or functionality. We or our service providers may use cookies or similar technologies in combination with your account information to help authenticate you when you use our Site, to remember your preferences and registration information. To enable or store items in a shopping cart, to enhance and personalise your experience on the Site, including to operate and improve offerings, and to present and help measure and research the usage of our Site.

By accessing and using our Site, you agree to our use of cookies. Most browsers are initially set up to accept cookies; however, you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners. To learn more about cookies and how they work, see www.allaboutcookies.org. 

For specific information about the Cookies that we use related to powering our store with Shopify, click here.

We may use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics through providers such as Google Analytics, to help us better understand user interaction with the Services in our legitimate interests to administer, improve and optimise the Services. Google Analytics may collect information including, but not limited to, the time of each of your visits to the Site, whether you have visited the Site before, what website referred you to the Site, and what pages you viewed on the Site. To learn more about Google Analytics please visit: https://ww.google.com/policies/privacy/partners/

THIRD-PARTY USE OF COOKIES

We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites. You can choose to set your browser to remove or reject Cookies through your browser controls, making note of the aforementioned limitation.

USER GENERATED CONTENT

The Service may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone. We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties. 

THIRD PARTY WEBSITES AND LINKS

This Privacy Policy applies only to our Site. Our Site may provide links to websites or other online platforms operated by third parties such as Instagram, Facebook, Twitter, or Pinterest.  If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions that may be provided on their sites. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services. 

CHILDREN UNDER THE AGE OF 13

Our site is not designed for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are under 13, you are not permitted to submit any personal information to us. Do not use our site or its services, do not register an account, do not make purchases, do not use any interactive site features, and do not provide any personal details such as your name, address, telephone number, email address, or any username or screen name.

If we discover that we have inadvertently collected personal information from a child under 13 without parental consent, we will remove that information from our systems as soon as possible. If you believe that we might have information from or about a child under 13, please contact us at hello@mabelbrempongs.com. We are committed to protecting the privacy of young children.

SECURITY AND RETENTION OF YOUR INFORMATION 

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies. 

YOUR RIGHTS AND CHOICES

You may have certain rights concerning the personal data we hold about you, depending on the circumstances. These rights can include accessing, correcting, deleting, restricting, or objecting to our use or processing of your personal data. Additionally, you may request a portable copy of your personal data in a usable electronic format. If you have given consent to our use of your personal data, you have the right to withdraw this consent at any time.

We encourage you to contact us to update or correct your information if it changes or if you believe the personal data we hold is inaccurate. Please be aware that we may need to request additional information from you to fulfil your requests. In some cases, we may not be able to fulfil your request due to legitimate business interests or legal obligations.

If you wish to discuss or exercise any of these rights, please contact us at hello@mabelbrempong.com.

You may opt-out of receiving promotional emails, text messages, mailings, or other marketing communications from us at any time by following the unsubscribe instructions in those communications or by contacting us directly at hello@mabelbrempong.com. Please note that even if you opt-out of receiving marketing communications, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

COMPLAINTS

If you have complaints about how we process your personal information, please contact us using the contact us at hello@mabelbrempong.com. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. 

INTERNATIONAL USERS

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries. If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

CONTACT

If you have questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at hello@mabelbrempong.com