Terms and conditions of delivery
Shipping is free for all orders. They shall be indicated on the invoice.
Mabel Brempong cannot be held responsible for any action and/or costs and/or taxes (which fall under the Customer’s responsibility) and/or delays due to customs over which it has no control.
For all the Products, the order is prepared for departure from Mabel Brempong’s warehouses within a maximum period of 7 working days (subject to stock availability and except for the special case of Products sold “on presale” for which the sheet indicates the specific estimated time of delivery) from confirmation by e-mail of the order. The average period between the placing or an order and its delivery is from 14 to 16 working days. Exceeding this period may not give rise to any cancellation of the order, reduction in the price paid by the Customer, or to any damages. Customer is further informed that in some special cases (e.g. products marketed on presale), the periods indicated above can be longer. However, failure to deliver within a period of 30 days from the day after the Customer placed the order, the latter shall have the possibility to cancel the said order at no cost. The sums that he or she will have paid will then be reimbursed. In cases where it has the capacity to do so, Mabel Brempong reserves the possibility to offer the Customer a Product of equivalent quality and price as the initial product.
If the order reaches a certain volume Mabel Brempong may send it to the Customer in several deliveries and/or several packages.
Generally, all of the parcels are shipped via DHL.
The Customer must check the compliance of the Products delivered at the time of the delivery and indicate reservations any defect concerning the delivery (damaged Product etc.).
In the event of reservations regarding the delivery, the Customer must also confirm them to Mabel Brempong within 90 working days following receipt of the article(s) and send a copy of reservations by e-mail to the address email@example.com.
In the event of an incomplete address, incorrect address, inability to place the parcel in the Customer’s letterbox, refusal of the parcel by the recipient, lack of information making it impossible to deliver the Product to the recipient at the appointed time, Mabel Brempong cannot be held liable for the complete, final, completion of this delivery. If this lack of information leads to a second presentation to the recipient, Mabel Brempong shall be entitled to request that the Customer pay the corresponding fees for this second delivery.
The Customer is subject to the general terms of delivery of the carrier that, in some cases, if he or she does not submit to them can impact the quality of the delivery.
Accordingly, in the event of absence of the recipient, according to the general terms of delivery of the carrier, the product may be presented again and/or left at an agreed drop-off point and/or in front of the Customer’s home and or in a “sorting – pending” centre of the carrier and/or returned to Mabel Brempong who shall in no event be held responsible for any theft of, loss, or damage to the Products in connection with their delivery and, more generally, the final quality of the delivery.
In the event that it is impossible to deliver and if the product must be returned to Mabel Brempong by the carrier, Mabel Brempong will not make any new delivery.
Any claim regarding the delivery of Products must be submitted in 90 working days following receipt of the Product(s) in the same conditions as mentioned above. If it is decided that the product(s) must be returned to Mabel Brempong, they must be sent in their original condition (packaging, accessories, etc.) and according to the following shipping conditions. The Customer must contact the customer service beforehand via e-mail at firstname.lastname@example.org to obtain a return number to note on the “Return Authorisation” enclosed with the order as well as any information relating to the shipping. No parcel shall be accepted without a return number. This number must be written legibly with a marker pen on the parcel.